Frequently Asked Questions
Q: What is the relationship between the Revenue Assurance Academy and GRAPA?
The Revenue Assurance Academy serves as GRAPA’s official training institution and supports GRAPA Certification initiates and programs. The certification standards, requirements, and body of knowledge are set and ratified by GRAPA and its membership. The Revenue Assurance Academy, then, creates training programs that meet these requirements. Once new programs or curriculums are approved by GRAPA’s Certification Board, the Revenue Assurance Academy can provide Certification to students upon completion of the training. Assurance Academy training is different in that the professional development of our students and ensuring that they reach their fullest potential is at the core of everything we do. Primarily, we have aligned ourselves with the GRAPA standards and certification. This Certification training teaches an approach that prepares the revenue assurance professional for whatever will be given to them next. We understand that whatever revenue assurance is currently involved in, it will likely change within the next 6 months, and then again 6 months later. For this reason, while Revenue Assurance Academy training does cover the assurance of the current hot topics in revenue assurance (LTE, Fiber, Cable, Cloud, Corporate Sales, OPEX/CAPEX, Profit Engineering, CAMEL, 3G, GPRS, Convergent Billing, New Product Development, etc), the structure is set up so that each of these topics provides an example for how to approach revenue assurance, and how to think about and respond to future revenue assurance issues.
Q: What distinguishes the Revenue Assurance Academy from other telecommunication’s training?
In this sense, Revenue Assurance Academy trained professionals have an advantage against their non-certified peers, as they will be ready to take the lead in managing future revenue assurance issues. To this end, we have seen quite a few of our alumni given increased responsibility, department/company recognition, and even promotion after the training.
Q: Is the Revenue Assurance Academy an accredited institution?
Many professionals have submitted GRAPA certification training to other organizations (such as those that certify Internal Auditors or Certified Fraud Examiners) and received credit for continuing education, helping them remain in good standing. GRAPA Certification is currently recognized by the AICPA and has been awarded by COBIT, ISACA and other organziations. Talk to your Memership Manager about the latest.
Q: I am an Internal Audit professional, what can I get from training?
One of our primary goals for our Internal Audit training program is to help telecom auditors to maximize the value of their Revenue Assurance (RA) team, and increase accountability and transparency. Typically on the first day of our 40-hour certification program we heavily discuss the role, fit, and KPIs for revenue assurance, and the relationship between revenue assurance and other departments (especially Internal Audit). Internal Audit is well situated to set the strategic direction for Revenue Assurance, and GRAPA training can help your team ensure that Revenue Assurance is performing to its greatest potential.
Another objective of our Internal Audit program is to ensure that students have a comprehensive understanding of the end-to-end revenue process. From network audits to problem domains (CAMEL, Roaming, Content, etc) and margins, students will leave with the knowledge of how revenue is generated and how to best use this information in auditing processes. They will learn how to ensure that the valuable information they provide to the telco is accurate, trustworthy, and useful within all departments.
Q: I am a Consultant, should I come to Revenue Assurance Academy training?
Over the past 3 years, we have trained more than 1000 students and many of them have come from vendors and consulting companies such as Protiviti, Connectiva, Ericsson, Nokia, Lucent, HP, KPMG, Ernst & Young, Deloitte, PWC, and many others. As said by one graduate of the Revenue Assurance Academy, “From my consultant’s perspective, this course provides valuable and practical knowledge and learning in terms of real challenges that RA managers face and working methods and approaches to address these challenges.”
Additionally, telco decision makers are beginning to prefer consultants and vendors who can prove that they are especially well qualified to solve their problems, and many are coming to recognize that GRAPA Certification is one of the easiest and most effective ways to qualify the candidates. With the GRAPA standards being the most widely distributed, read, and implemented revenue assurance standard in the world, GRAPA certification through the Revenue Assurance Academy provides a credential that will prove your credibility and independently verify your knowledge and expertise.
Q: Why should I hold an onsite Revenue Assurance Academy training event?
An onsite event has several distinct advantages, and depending on your needs and objectives can also be a very economical training solution. One major benefit is, of course, that you can take advantage of our flat-rate price and invite as many people as you like to the training. Most of the onsite events we conduct include at least the Revenue Assurance, Fraud Management, and Internal Audit teams. Many Internal Audit groups have found it beneficial to invite operational mangers, finance teams, network, and even sales and marketing teams to the training as well. This helps everyone to grow more focused on the same priorities.
Furthermore, an onsite event can be customized to relate more specifically to your team and company’s needs. Typically this allows teams to build a more common language and understanding of the issues they face, and fosters team spirit to discover and resolve issues.
Q: Why should I come to a public venue training event?
Public venue events offer some very distinct advantages to students. The first major benefit is workload balancing. Unlike an onsite event, there is no need to “empty out the office,” so that all can attend at once. Rather you can stagger your team’s attendance at different events throughout the year. This offers you the most flexibility for your team, as you can schedule around work projects and busy times.
By far the most important benefit, according to many of our prior students, is the interaction with attendees from other carriers. Our instructor encourages discussions during class, and students find it extremely helpful to hear how others are dealing with some of the same issues they are facing themselves.