About the Revenue Assurance Academy
Revenue Assurance Academy (RAA) was established to serve
employees of wireline, wireless, satellite, cable, internet, content, WiFi, other types of communications service providers, employees of consulting, as well as hardware and software organizations. We strive to provide a single, comprehensive source of information about the professional practice of Revenue Assurance in the telecommunications and related industries.
The academy provides a unique combination of workshop-style classes
with an in-depth subject matter, and creating an innovative learning
experience for anyone in the telecommunications revenue assurance
The Revenue Assurance Academy is GRAPA’s official training body, and
administers all of GRAPA’s certification training events. GRAPA
annually produces updated RA standards, practices, and principles,
and the Revenue Assurance Academy generates courses that ensure our students can
learn and utilize these techniques.
Each class or program provided by the Revenue Assurance Academy has been approved
by GRAPA’s Certification department and maps to the appropriate body
of knowledge so that our courses enable students to GRAPA Certify
after the completion of training.
See Current Certification Options
See Current Programs available at the RAA
The Revenue Assurance Academy was created to serve the training needs of
telecommunications professionals engaged in the design, delivery,
assurance, fraud containment, risk management, audit of
telecommunications revenue streams, and approaches throughout the
At the core of everything we do, we strive to help students reach
their full potential in their telecommunication career. We believe
revenue-related professionals are instrumental in building and
maintaining the success of the telco, it is our goal to provide
training that empowers them to maximize their potential and show
themselves to be an essential asset to their company.
Not only do we build courses around standard practices and
methodologies, but we also make sure our students walk away
understanding why they are crucial to their Telco and how using core
standards and principles can help them maximize their effect, expand
scope, and build consensus in their workplace.
The Revenue Assurance Academy serves many different types of finance and revenue
related professionals, and provides a wide range of courses and
material to meet the individual needs of each.
However, we also recognize that in order for a telco to succeed,
professionals from each of our constituencies need to work together,
share a common language, and keep the company focused on the bottom
Our training is designed with this dual purpose in mind. Regardless
of department and position, professionals who attend Revenue Assurance Academy training
will find course work that focuses on their specific role and
training that improves job-specific skills, techniques, and
methodologies. Additionally, Revenue Assurance Academy training also situates each
of these constituencies into a larger revenue management framework,
where each of these groups need to work together to have the
greatest impact for their telco. Many of our courses discuss how
these groups can work together to maximize the potential of each
other, and how to set boundaries and kpis for each so that each
department compliments the others in the ultimate goal of protecting
Our Constituencies include:
- Revenue Assurance - Revenue Assurance is rapidly growing and
expanding to become one of the most influential and global
positions in the telco, focused on identifying risk, quantifying
risk, and creating controls according to management's appetite
- Fraud Management - The Revenue Assurance Academy has recently expanded its
reach and appeal to the Fraud Management constituency with the
launch of the new Telco Fraud Officer Certification program.
- Internal Audit - Many Revenue Assurance Academy students are a part of the
Internal Audit teams for their telco, working to ensure that the
proper controls, procedures and other methods are in place to
maintain profit and good financial standing.
- IT - The Revenue Assurance Academy teaches GRAPA's IT Certification
Curriculum and focuses on the background and information
necessary for IT Professionals to understand the network and
technology of the industry.
- CFOs, MBAs, Marketing, Sales, New Product Development and
related fields - With the inception of our Revenue Engineering
Curriculum, the Revenue Assurance Academy serves Telecoms professionals working
in Marketing and New Product Development to utilize engineering
techniques that will improve the telco's top line.
- Operational Revenue Management Personnel (Mediation,
Billing, Interconnect, Roaming, Credit, Collection,
Provisioning, Customer Service, Sales)- The Revenue Assurance Academy’s Revenue
Management program brings departments together to help them
collaborate and work together towards their common goals.