Revenue Assurance Academy

RA Academy Student Testimonials

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Telecommunications is a very dynamic sector, therefore not enough personal experience. The interaction with other professionals is the key to growth and complements all the knowledge acquired. Having the opportunity to learn from the best has exceeded my expectations in this training. I'm anxious to start putting into practice everything I learned.
- Crismar C Osorio Quintana, Consultant
Para iniciarse en el mundo de aseguramiento de ingresos, el curso Fundamentos de Aseguramiento de Ingresos en Telecomunicaciones, es lo recomendable. El curso completo mis expectativas. Me enseño sobre conceptos tecnicos, metodos aplicativos en la detección y el control del fraude y aseguramiento de ingresos.
- Edgar Vindas Gutierrez, Auditor Genera
Televisora de Costa Rica, Costa Rica
I thoroughly enjoyed the engagement. I found it illuminating and practical. Louis has this manner for amazing insights that are precise and engaging, I would recommend this experience to everyone in telecom looking at RA in a heartbeat.
- Ope Faniran, Network Manager
Etisalat, Nigeria
This is one of the most awesome trainings I ever did. I am going to tell all my friends about the level of knowledge they can learn. I give Louis an A++. Many Thanks.
Nelson Vinck-Lopez, Revenue Assurance IT Officer
La experiencia en esta capacitación me permitió adquirir nuevos conocimientos, actualizarme como profesional en el contexto de las Telecomunicaciones. A su vez obtuve herramientas robustas para aplicar en mi puesto de trabajos enfocados en el control interno, administración de riesgo y aseguramiento de ingresos.
- Andrey Gamboa Moran
Televisora de Costa Rica, Costa Rica
Now I know what RA is and what I should do. Thanks GRAPA.
- Badreldin Elhadi Ahmed Mohammed, RA & Fraud Mgmt Team Leader
SUDATEL Telecom Group, Sudan
Everything was amazing, I really appreciated to be part of this course. I hope I can apply the majority of what I got here. Thanks a lot for you all GRAPA team.
- Lourenco Francisco, Quality Control Technician
Louis shared his knowledge and experience by delivering the material in a way that was easily understood and relevant to my day to day work life. I can go back home and apply my learnings to my work environment with confidence and ease. Great job Louis!
- Karen Wilson, Project Manager
Bell Canada Enterprise, Canada
The class was excellent. The way of teaching of Mr. Louis was great and it really helped me in learning lots of new techineques.
- Fazle Rabi Momand, Senior Analyst Fraud Management & RA
Etisalat, Afghanistan
The GRAPA FAR class gave me a 360 view of the finance, audit and revenue assurance aspects unique to telecoms. I now feel I can function at a more knowledgeable level on the job.
After completing my first course I feel the mystery of Revenue Assurance has disappeared and proper discipline based on revenue streams has replaced it.
The course brought me right up to date with telecoms revenue assurance. My practiced experience in this discipline was definitely reinforced and I believe that I came away with a high sense of self confidence and professional competence.
- George A Hayford, Chief Consultant
I have really benefited from the training I have received. My revenue assurance focus, footprint and orientation have been sharpened to be more efficient. Every RA person SHOULD have this training.
-Leslie Niifio Mensah, Revenue Assurance Analyst
An insightful course which I would recommend to anyone joining a telco. That is the bottom line of it.
Fadil Roojee
Emtel, Mauritius
The instructor was very patient, knowledgeable and easy to understand. The learning environment was easy and friendly. I have actually gained a range of scenarios in my field of work and this puts me on level of analizing scenarios. I recommend GRAPA to all finance, audit and revenue assurance teams worldwide for a great experience
- Gaddiel Ansah
Vodafone, Ghana
As a revenue assurance analyst, I feel more empowered to do the right things that will benefit any firm I find myself with. Additionally, the training is right on point, insightful and empowering. I recommend this to all serious business owners
- Selassie A Yador, Revenue Assuarance Analyst
MTN, Ghana
This RA training has generally been an eye opener to many of the risk areas which are currently not being analyzed. The most interesting one being the fact that DRPs who offer us not terminating charges actually charge us for every record without our knowledge.
- -Bridget Brobbey, Revenue Assurance Analyst
MTN, Ghana
Louis has demonstrated great knowledge and understanding of all Revenue Assurance issues during the one week training from 11-15 March 2013. He was patient, showed great humility and gave everyone the opportunity to express him/herself without any impedinents. My one week experience with Louis (GRAPA) has exposed me, not only to finance issues in RA, but also how areas such as networking and systems affect telecoms revenue. Louis showed great ability, control and command of all areas of training and, coupled with the materials for the training, I would not hestitate to recommend GRAPA to any organization that is interested in assuring their revenue lines and to promote organizational growth and build investor confidence.
- Godfred Attopley, Accounts Receivable Accountant
MTN, Ghana
I am so pleased to have undertaken this training and frankly my objective and expectations have been met. I did not know much as far as how telecommunications systems and network feed into my work since I am financially inclined, but now after the training, I do. Thank you..
- Yassin Mohammed Safianu, Accounts Receivable Accountant
MTN, Ghana
The course has been a wonderful experience. It has unlocked all the hitherto mysteries of telecoms which I am most certain will greatly enhance my work delivery.
- Ebenezer Frimpong, Senior Auditor
ExpressoTelecom, Ghana
I thought the class really added value for me as a Revenue Assurance Professional.
- Lynden Gittens, Revenue Assurance Sr. Analyst
BTC, Bahamas
This is the most comprehensive training course on telecomminication generally and Revenue Assurance specifically that I have ever attended. The GRAPA trainer (Louis) had intimate knowledge of the material and presented it in a clear and simple manner.
- Erle E. Smith, Regional Revenue Assurance Manager
LIME Caribbean, Jamaica
I really enjoyed the class. It covers vast material and it is very well organized. The class helped us to realize we are already doing much of the Revenue Assurance controls and showed us how to stick to the standards in order to do the work in a professional way.
- Jose Rodrigo Sandoval Lanza, Revenue Assurance and Fraud Manager
NuevaTel PCS de Bolivia S.A., Bolivia
Definitly, GRAPA is a must for Revenue Assurance professionals. It captures most of the basic terms and ideas necessary to understand the main responsability of a professional in the field. It also clarifies how to better implement controls in order to mitigate risk of revenue loss.
- Gustavo E. Vega, Risk Manager
TIGO, Guatemala
The course exceeded my expectations. I was very impressed that included in the end to end revenue assurance process was useful technical knowledge which will be very useful in helping me to better perform my role of designing, developing and maintaining computer programs for the RA team in my company. I also found the non-technical areas to be very informative as before the course I did not have a good appreciation of much of the material covered. I now consider myself to be a rounded RA professional, thanks to GRAPA.
- Jacqueline Patricia Garrick, Regional Systems Support Officer
LIME, Jamaica
Curso Fundamentos de RA muy recomendable, ya que es amplio en sus temario, practico en su imparticion y facil de entender con muchos ejemplos reales de todo el mundo.

RA Foundation course is highly recommended since it is broad in its topics. The teaching is practical and easy to understand with many examples from around world.
- Miguel Angel Juarez Vargas, Jefe
Cablemas, Mexico
Solid course content for the budding and seasoned RA professional. Pulls knowledge in focus to provide key direction in the development and/or entrenchment of the revenue assurance methodology within any telecoms organization.
- Cecille D. Sinclair, RA Manager
En primer lugar quiero agradecer por la oportunidad, las clases me parecieron muy buenas el nivel de enseñanzaes exelente y espero colaborar a mi empresa despues de todo lo que aprendi en el curso.

Firstly, I want to thank you for the opportunity, classes seemed very good to me. Teaching level is excellent and I hope to help my company after everything that I learned in the course.
- Valeska Adriana Doria Medina, Analyst in Fraud Revenue Assurance
NuevaTel PCS de Bolivia S.A., Bolivia
Revenue assurance is new to us and we learned much. Everything about the course was very good.
- Mohammad Momeni, Accounting
TCE, Iran
This course was very good for my company.
- Behzad Tourani, RA Finance
TCI, Iran
Revenue assurance is a new experience in my job. In this course, I learned many excellent technical things. I hope that I get more experience in this subject and increase my ability in my job. Thanks and best regard to Rob and GRAPA.
- Saeidreza Hakimian, RA Analyst
TCKH, Iran
The class was excellent and very useful. All my questions about RA were answered in the covered subjects and I plan to use them in my job.
- Nazhin Sonee, System Analyst
TCI, Iran
I am really satisfied with this course and the valuable experience I gained during this class is unparalelled. Attending this training course is highly advisable for those active and alert people who are looking forward to improve their quality and skills in the realm of revenue assurance and fraud management.
Hope to grab a golden opportunity to be keep in touch with the GRAPA association.
- Mahshid Tabibzadeh Dezfuli
TCI, Iran
This class was great! It was customized for us as well and now, 9 months after setting up the RA function, I finally know how to start revenue assurance in our company. My attitude towards RA & FM is changed by this training. I hope I will be able to particiipate in another GRAPA training event in the future.
- Sima Taghavi, RA Project Manager
TCI, Iran
I got a great deal from the course and it changed my atittude. The method of teaching was very lively.
- Rozita Ahmadi, Process Analyst
Telecommunication Company in Tehran (TCT), Iran
The course was very useful. I learned so many technical things and I will use them all. I thank Rob for teaching me all I need, and thank you GRAPA.
- Mohammadreza Shokraei Rad, RA Manager
TCI, Iran
The class was excellent and Mr Rob Mattison was very serious and professional about the course.
- Alireza Azadi, Project Manager
The training gave me, in a short timeframe, a good insight in the the telco's infrastructure, processes and financial controls. It helps in identifying financial risks and defining appropriate controls to mitigate these risks.
- Wouter J. Jobse, Advisor
KPN, Belgium
I found the course very useful to have a global overview of the billing cycle in telecom industry and now I am able to understand the point of view of my Revenue Assurance colleagues in the company. I am aware now of the importance of performing controls in the Mediation system, as it is a key point in the billing flow.It was very interesting to know the problems that the rest of my class colleagues have faced, because they might appear in my environment in the future.
- Silvia Nunez Patino, Core Network Engineer
KPN, Belgium
I have 12 years experience in Revenue Assurance. We are only on day 4 and, until now, the training still exceeds my expectation of the RA foundation training. I enjoyed organizing this training for both Premium and KPN and experienced the intake for this training as very professional. As of last year April I joined Premium Business Consultants and I am sure I will apply the gained knowledge in upcoming projects. By the way, the trainers are very professional and passionate. This is exactly what I like!
- Ramon J. Badloe, Business Consultant
Premium Business Consultants BV, Netherlands
After working for years in the telecom industry, this course gave me detailed insight in all the financial revenue streams within a telco. Revenue streams in all possible ways, how to determine a revenue stream, how to develop controls and set thresholds on them. The monitoring afterwards and the continuous attention on revenue assurance and the way to promote the relevance of Revenue Assurance in an organisation.
- Marco Kempenk, Sales Manager
Premium Business Consultants BV, Netherlands
Course provides excellent overview of "real-time Telecoms" processes, techniques, developments and control measures for preventing revenue leakage.
- Gertjan Verhoef
KPN, Netherlands
A very interesting course which gave me a broader view of all revenue streams and the risks related to these streams, especially the (radio) network streams. It was all told by a very capable instructor who managed to support the theory with examples/anecdotes from practise (which means Telco operators from all over the world). Maybe some examples could be extended with more concrete numbers. Overall conclusion: it was certainly worthwhile to attend this course.
- Frank Beverdam, ICT Consultant
KPN, Netherlands
The financial assurance foundation gave a good insight in the revenue streams from switch to invoice and the boxes these streams use to move from switch to invoice. Together with the standard controls and best way to implement them we are ready to optimize our set of controls. Now it is up to us.
- Arjan Bakker, Consultant Billing
KPN, Netherlands
The course provides an excellent overview of the Telecoms processes where revenue is generated and where risks are present for potential revenue loss or fraud. It really helps to put things in perspective and to structure the diverse risks in a Telco.
- Aris Prins, Managing Partner
Premium Business Consultants BV, Netherlands
I liked the way Rob gave us a complete overview of the whole telecoms arena in a succint and energetic way. Never knew what a good horse and a Brazilian emperor had to do with the telecoms industry.
- Alfons Geurts, Senior Consultant
Premium Business Consultants BV, Netherlands
The online training was exiting and informative. Better than I expected, well planned and organized. The presenters answered all questions to the best of their ability and it was very interactive.
- Richard Simms
BTC, Bahamas
The RAF class was great. There was a lot of good content and the instructor did a great job of explaining the technical concepts. This gives any RA professional a solid foundation to work from.
- Doug Wingeard
US Cellular, USA
I have realized how important it is to know your audit environment very well. Also that with telcos you need to be awake when auditing it. Very interesting and in the future when it is required of me to do such audit I will be better prepared.
- Ansie C Bezuidenhout, IT Audit Manager
SizweNtsalubaGobodo, South Africa
Very interesting course a good sense of how things come together and how the telco “ticks”. Thanks.
- Suleman Y Lockhat, Director
SizweNtsalubaGobodo, South Africa
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