Revenue Assurance Manager's
Advanced Certification Workshop
Based upon years of research and field work in the organization and the delivery of effective revenue assurance teams around the world, this training provides managers with a unique opportunity to expand their understanding of the concepts about what can be done with their revenue assurance team.
Too often, managers get bogged down in the details and grind of day-to-day operational responsibilities. It is all too easy to miss the really great professional and team opportunities that come from the revolutionary changes occurring in telecoms today. There is no reason for the RA team to "be behind the times" in the exciting world of telecoms. Learn how innovative thought leaders in RA are helping shape the new telecom environment with radical new innovations and expanded scope for their RA teams.
Building upon the solid foundation created by the GRAPA standards of 2009, this program expands into the exciting new role that RA teams are playing in New Product development, VNO's, LTE and Hybrid IP technologies, as well as corporate sales assurance and the cloud. This advanced course provides the manager with exposure to all of the most critical innovations in telecoms, and the role that RA teams are playing in that evolution
Students will be awarded the status of Revenue Assurance Masters Certification, and will be automatically enrolled in the concurrent highly focused Masterclasses, covering the hottest topics in telecoms today.
Topics Will Include:
Day 1: The Emerging Role of Revenue Assurance: Plenary session on the development and ratification of the new RA standards for 2014. Introduction of the new/improved Governance, KPI and Coverage models for RA teams. Learn how RA teams are re-writing the rules, and taking leadership roles in the areas of new product development, pricing, revenue recognition, new technology migration, margin and profitability and marketing and bundle assurance. Take part in the shaping of the soon to be published proposed standard for 2014. Be part of the process. Let your voice be heard!
Day 2: VNO/MNO: Billing and Settlement Masterclass: Learn about the key risk and assurance areas and controls necessary to participate in an MNO/VNO business model. See how MNO/VNO carriers in the US, Europe and Africa are expanding markets and increasing revenues through the strategic structuring of MNO/VNO agreements. Learn how RA/Fraud teams are playing a critical role in the shaping of billing and settlement agreements. Learn about the key KPI's and SLA's ,administered/assured by RA and learn how these groups are saving their companies millions of dollars in billing errors, and fraudulent/negligent settlement practices. Participate in round table discussions and workshops where you can sound off, and get feedback from your peers in preparation for, and the execution of VNO agreements.
Day 3: LTE Billing and Assurance Master Class: Ready or not, the next generation of LTE, UMTS, IMS and hybridized networks is here. This intensive one day master class provides the RA manager with a comprehensive immersion in the entire world of LTE/IMS and hybrid networks. Learn about LTE Technology itself, and most critically, learn about those factors most important to your survival as RA, Billing and Fraud Management professionals.
Day 4: Profit Engineering: RA and the Customer Experience: Revenue teams around the world, and getting more and more heavily involved in customer experience domains. User acceptance testing, pricing models, market models, new product development and margin/profit assurance are now standard responsibilities for over 1/2 of the RA teams around the world. Learn how these teams are applying their skills to this new generation of telco problems.
Day 5: Cable, Cloud and Content: Fiber, cable and wifi are having a huge impact on the future of telecoms and telecoms are quickly evolving into broadcast-coms as well. In this session will we explore the many new products, services and approaches that the modern telecoms are taking, and see how RA teams play a critical role in their successes. M2M, Mobile Banking, Global Hybridized Roaming, Content Management and much more.
This course provides Revenue Assurance Managers with:
- The latest proven innovations from RA managers around the world
- Techniques for enhancing the effectiveness of the RA department
- Roadmaps for expanding the scope of the Revenue Assurance function
- Proven techniques to greatly improve the position of the RA department in the eyes of top management
Meet other managers and practicing consultants and professionals from your region and around the world. Unique networking sessions will be staged throughout the event.
Workshops, Roundtables and Forums:
GRAPA manager workshops are highly interactive in nature. This is your chance to sound off and be heard. GRAPA exists to reflect what you, the professional do, think and believe and these manager forums are the perfect opportunity to be heard. Members will be interviewed and their feedback posted for comment on the GRAPA websites, blogs, forums and Linkedin sites.
Who Should Attend?
- RA managers and experienced RA professionals
- Audit Professionals, organizational consultants, risk managers
- Finance managers, CFOs, controllers
- Top executive management team
RA Manager's Workshop: At a Glance
This five-day course provides RA professionals with insights, fresh ideas, new perspectives and proven techniques to solidify and strengthen your department, your career, your team and your telco.Learn how to expand the scope of your RA department, and take a more critical role in the evolution of the modern telecom.
|Day 1||Day 2||Day 3||Day 4||Day 5|
|Emerging Role of Revenue Assurance||VNO/MNO Masterclass||LTE Masterclass||Profitability Engineering: RA and the customer experience||Cable, Cloud and Corporates|
|Learn about the latest trends in the management of RA Departments. Participate in the forming of new standard||Key issues for the implementation of VNO/MNO. Setting up partnerships, SLA, KPI and settlement controls.||Key billing , assurance and controls for LTE. Migration to the new environment. Mastering billing, accuracy and product development.||Emerging role of RA in Customer Experience, New Product Development , Profitablity Assurance and Marketing||Next gen hybrid networks. Merging of cable, wireless into one cohesive network. Cloud Mgmt.|