Revenue Assurance Academy

The GRAPA Virtual Classroom

GRAPA Online TrainingThe Curriculum

GRAPA’s Online Training Programs were developed over years of experimentation and benchmarking. These exclusive programs have proven to be highly successful at notably increasing student’s mastery of the curriculum’s key concepts – but that only happens when the program is followed as designed. Our unique style of teaching and the way courses are organized and presented evolved through much trial and error, but mainly through the experiences shared by our 7000+ members

The Classroom Environment

The key to GRAPA Online Training Programs is the learning environment. This is not a passive training video. Our classes are as close as possible to a one-on-one experience between the student and the teacher and interactions and observations of other students. Each session is effectively engineered to make the material both engaging and digestible.

The Primary Concern

GRAPA training courses cover an incredible amount of material with many complex and multidimensional topics. Student will learn the material and complete the program with a clear understanding of the concepts addressed and real-life solutions for resolving related issues on the job.

Security and Integrity

Security and Integrity

The GRAPA training programs provide telecoms employees with an in-depth, insider’s view of the workings of a telecommunications company. This powerful information is useful not only to telecoms employees, but to vendors and fraudsters as well. For this reason, GRAPA maintains a high standard of security and integrity regarding who may attend their programs. Therefore, as you consider participation in a GRAPA Online Training Program, please review and comply with the following policies:
  • Non-Disclosure Agreement
    Students are required to sign a GRAPA Confidentiality Agreement which binds them and their companies to our non-disclosure policies. As most of our courses require additional security clearance, a background checks and use of both random and scheduled facial recognition of students will be implemented.
  • Student and Computer Usage
    Student: A “student” is defined as one person, registered, and identified through an image procured via their webcam at the time of registration. A GRAPA student must also prove their employment at a legitimate telecommunication company and sign a GRAPA Confidentiality Agreement.

    Computer Usage: A student computer is to be used solely by that registered student throughout the training program. Sharing of a student computer (allowing others to “watch along with you”), sharing GRAPA passwords or substituting another person in place of the student is not allowed. These student and computer usage policies are verified through random spot checks of facial recognition via the student's webcam. Facial recognition is authenticated against student images acquired at the time of registration.
  • Student Authentication & Verification
    GRAPA’s security measures include and require that the student’s image be acquired at registration via their computer webcam. That student image will be matched daily with live webcam checks (scheduled and random) to verify daily attendance. IP reverse trace and webcam facilities checks will be used for location verification. Student computer must have a webcam active and available for viewing of their face and environment at all times during the training event.
  • Class Recordings Security
    It is illegal to record, recreate or redistribute ANY GRAPA class recordings or GRAPA training material. GRAPA materials are intended for registered student viewing and participation only. Any duplication or distribution will be subject to legal prosecution.
GRAPA Statements and Policies are designed to obtain the security clearance necessary to provide training for many of our larger telecoms customers while protecting the integrity of our programs for our regulators and audit firms, who both attend and certify our training environment.