Revenue Assurance Academy

RA for Voice Telecommunications

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RA for Voice Telecommunications Hammer-Head Program Overview
The three day Revenue Assurance Survey Course for GSM/CDMA and Wireline Voice is designed to provide the student with a comprehensive introduction to the professional practice of revenue assurance as defined by the GRAPA standards. It overviews the mapping of controls to the key, end-to-end revenue streams typical to GSM/CDMA and Wireline Voice Telecoms.


Who Should Attend?

The primary audience for this training are revenue assurance professionals and others involved in related activities including internal audit, I/T, operational managers and finance and accounting personnel.

This course is a must for:

  • People new to telecoms and the modern practice of revenue assurance
  • Auditors and finance professionals interested in learning more about how the RA function is organized and practiced
  • RA managers and experienced professionals interested in verifying their approaches and skills and looking for new approaches to how best to teach these methods to their staff
  • People looking for a more systematic, measurable, reliable and repeatable method for the performance of revenue assurance
  • People who want to understand how to organize the revenue assurance function
  • People interested in learning the industry best practice in how to assess (or develop requirements for) revenue assurance software solutions

Technology & Line of Business Focus:

Focus is on the assurance of voice telecoms for GSM-CDMA carriers.

The Week at a Glance

Network Foundations
Billing Foundations
Partner Foundations
Opening Session Intro to Network Intro to Billing Systems Intro to Partner Assurance
Morning Session The Domain Analysis Methodology (DAMĀ©) Postpaid Billing Systems (mediation, interconnect, roaming) Interconnect (Protocols, Boundaries, DAM)
Late Morning Session Circuit Principles (Wireline, GSM, CDMA) Prepaid Billing Systems SIMBOX, Bypass, and Related Risks
Afternoon Opening Data Principles (ISP, WIMAX, GPRS, DSL) Diameter, radius, and packet billing systems Roaming (Protocols, Boundaries, DAM)
Afternoon Session Broadcast Principles (Satellite, Cable) Credit, provisioning, and channels Content (Protocols, Boundaries, DAM)
Late Afternoon Session Femtocells, Microwave, Leased-lines Convergent billing systems Regulator's Dilemma and Fraud Protection
Closing Session Assure any Network M-banking and location-based billing VNO and Outsourcing Risks


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RA for Voice Telecommunications Training Options

Public Venue Events
Attending the focused 3-day RA for Voice Telecommunications Hammer-head training will arm participants with worksheets, assignments and concrete deliverables that provide a clear roadmap for bringing department practices in line with industry standards. Attendees will have the opportunity to learn about Voice Telecommunications migration and monetization with other professionals from across the globe. The program is structured to encourage student interaction, and professionals find it useful to hear how others are dealing with some of the same issues they are facing themselves.

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RA for Voice Telecommunications Program Onsite
Member feedback suggests that the best way to ensure that your organization is effectively managing Voice Telecommunications is through an on-site event. This provides your organization with the opportunity to train everyone involved in the wired line of business and create a telco-wide strategy for protection. Members from the Voice operations, fraud prevention, internal audit, revenue assurance, and top management teams can make sure they each have a comprehensive understanding of the risks involved with Voice Technology and the role they play in managing partners, frauds, and margins.

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Hammer-Head Programs

As a Revenue Assurance Academy Hammer-head program, this NextGen Wireless Cloud event is a tightly-focused, intensive training that helps operational teams apply the GRAPA standards-based approach to specific High-Risk problem areas. Under the Hammer Head initiative, companies can be provided with focused training for the entire organization in the containment of revenue risks in Wireless Cloud. For individuals looking for this training we also offer this program at a limited number of venue events.

View RA survey Event Guide