Revenue Assurance Academy

Prepare to Enter the Roaming Maze

Protect Margins Against Loss and Fraud

foundation for success
foundation for success

Roaming Hammer-Head Program Overview
Roaming has the potential to be both one of the largest single revenue streams in a telco or one of the largest sources of cost, risk, and fraud. Yet so often roaming operations departments and managers have no way of knowing if what they’re doing is really in line with industry standard practice, or whether they are leaving huge amounts of money on the table that could be adding significantly to the telco’s bottom line.

Managing this line of business, ensuring it is well run, profitable and fraud-proofed is not a trivial undertaking. Doing so requires professionals with the right skills, knowledge and ability to manage one of the most complex and risk-prone lines of business in telecoms.

The Roaming Hammer-head program was designed to help telcos manage and profit from their roaming operations. It is structured to provide students with an end-to-end understanding of the roaming line of business, and teach them to protect against the many inherent partner, fraud, and margin risks.

foundation for success

Mastering Partnerships: Managing a roaming business means managing hundreds of partnerships with little control over what happens with these relationships. Additionally, the roaming business requires you to deal with a new kind of partner, the DCH. Although once envisioned as a service to operators, the DCH has become a major source of confusion, loss, and risk for many organizations. The Roaming Hammer-Head program was developed to help telcos address these major sources of partner risk and teach students how to manage these numerous partnerships, handle stubborn DCHs, and protect against fraud.

Mastering the Technical Environment
Students will not just learn how to run the roaming line of business profitably and efficiently, they will also gain a significant technical understanding of the environment. This is essential to gaining real control over operations and often addresses long standing problems and issues that would otherwise go unsolved. This includes:

  • IREG and TADIG testing
  • Transaction flows for how CDRs and TAP files are processed
  • Roaming Billing Systems
  • Roaming Signaling and SS7
  • How Fraud and Credit Management Systems work
foundation for success

Mastering the Process: Roaming represents one of the most complex, fluid, and difficult to manage lines of business for a telecom to manage. With it comes a new processes, terminology, and background that everyone involved needs to understand. The Roaming Hammer-Head Program enables you to understand the whole picture, and co-ordinate all the teams involved –from the roaming operations team to network and I/T—to ensure that the business is protected and profitable.

Who Should Attend?

  • Roaming line-of-business managers
  • Members of the roaming operations team
  • Roaming Partnership Management
  • Fraud Professionals involved with detecting and protecting against roaming frauds
  • RA team members involved with the roaming domain

Student will learn how to:

  • Manage partners and partner relationships
  • Assure the settlement, TAP and billing processes
  • Techniques for vetting, procuring, and testing new partners
  • Work with the DCH
  • Manage credit risk and avoiding “bill shock”
  • Protect against revenue loss and fraud
  • How to get TAP files from telcos without CAMEL agreement (and what to do about it)
  • Ensuring that rates and rate changes maintain positive margins
foundation for success

Roaming Training Options

Public Venue Events
Attending the focused 3-day Roaming Hammer-head training will arm participants with worksheets, assignments and concrete deliverables that provide a clear roadmap for bringing department practices in line with industry standards. Attendees will have the opportunity to learn about Roaming migration and monetization with other professionals from across the globe. The program is structured to encourage student interaction, and professionals find it useful to hear how others are dealing with some of the same issues they are facing themselves.

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Roaming Program Onsite
Member feedback suggests that the best way to ensure that your organization is effectively managing roaming is through an on-site event. This provides your organization with the opportunity to train everyone involved in the roaming line of business and create a telco-wide strategy for protection. Members from the roaming operations, fraud prevention, internal audit, revenue assurance, and top management teams can make sure they each have a comprehensive understanding of the risks involved with roaming and the role they play in managing partners, frauds, and margins.

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foundation for success

Hammer-Head Programs

As an Revenue Assurance Academy Hammer-head program, this roaming event is a tightly-focused, intensive training that helps Roaming operational teams apply the GRAPA standards-based approach to specific High-Risk problem areas. Under the Hammer Head initiative, companies can be provided with focused training for the entire organization in the containment of revenue risks in Roaming. For individuals looking for this training we also offer this program at a limited number of venue events.

View roaming Event Guide